Terms & Conditions
Fire Frog - Service Terms
1. Scope of services
These terms apply to services provided by Fire Frog (ABN 36 929 328 717). Specifics of each engagement are set out in the quote and any signed work order, which together with these terms form the agreement.
2. Quotes and pricing
Quotes are valid for the period stated on the quote and reflect the scope and conditions described at the time. Variations to scope, materials, or site conditions may result in price adjustments, which will be communicated before the work proceeds.
3. Cancellation and rescheduling
Bookings are made against a site being ready for the work described in the quote. Where a site is not ready on the agreed date, or access cannot be provided, Fire Frog will reschedule to the next available date at no charge provided at least two working days' notice is given. Cancellation or postponement on shorter notice may be charged for labour committed to that day. Materials ordered or made specifically for a cancelled job remain payable.
4. Payment terms
Unless the quote or work order states otherwise, invoices are issued on completion of the work, or progressively against agreed stages on longer jobs. Payment is due within 14 days of the invoice date, by electronic funds transfer to the account shown on the invoice. Specially ordered materials on larger scopes may require payment in advance, which will be stated in the quote. Overdue accounts may attract interest and reasonable recovery costs, and Fire Frog may suspend further work on the project until the account is settled.
5. Workmanship and warranties
Passive fire systems are installed to the manufacturer's tested detail for the substrate and the services described in the quote. Fire Frog warrants its workmanship for 12 months from the date of completion. Products supplied carry the warranty offered by their manufacturer, and those warranties are passed through to the customer. The warranty does not cover an installation that has been altered, drilled, painted over, disturbed by another trade, or had further services run through it after completion, and it does not cover damage caused by building movement, water ingress or fire. Statutory guarantees under the Australian Consumer Law apply where the law provides them, and nothing in these terms excludes, restricts or modifies them.
6. Site access and safety
The customer is responsible for safe and timely access to the work areas, including any access equipment, scaffold, elevated work platform or permits the site requires that the quote does not expressly include. Known hazards must be disclosed before work starts, including asbestos, live services, contaminated material and restricted or confined spaces. Fire Frog works to the site's induction, permit and safety requirements. Where work is stopped by conditions outside Fire Frog's control, including unsafe conditions, incomplete preceding trades, or services not yet installed, standing time and a return visit may be charged.
7. Liability
Fire Frog holds $20 million public liability insurance and $10 million professional indemnity insurance. To the extent the law allows, liability for the services is limited to resupplying them or paying the cost of having them resupplied. Fire Frog is not liable for work carried out by others, for penetrations or services altered after its own work is complete, or for any part of a building's fire safety outside the scope described in the quote. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including the statutory guarantees under the Australian Consumer Law and any non-excludable rights under Queensland building legislation.
8. Privacy
Fire Frog collects and handles personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. See /privacy.
9. Social media
Fire Frog runs public social media pages, and the pages it is responsible for are the ones linked from this website. Material posted to them by anyone is not endorsed by Fire Frog, carries no warranty as to accuracy, and may be removed without notice if it is unlawful, abusive, misleading or unapproved commercial content. Posting content to those pages grants Fire Frog a worldwide, non-exclusive, royalty-free licence to use, reproduce and publish it, including after it is removed from the page.
10. Governing law
This agreement is governed by the laws of Queensland, Australia.